Legal

Terms of Service

Last updated 4 September 2026

These terms are the agreement between you and Marvanova Ltd for the use of Graft'd. By creating an account, joining the waiting list or subscribing, you accept them.

1. Who you are contracting with

Marvanova Ltd, a company registered in England and Wales, company number 17280852, registered office Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE ("we", "us", "our"). Contact: apps@marvanova.com.

2. What Graft'd is

Graft'd is business software for UK trades. It helps you build quotes, raise and chase invoices, log time, produce certificate paperwork and ask questions of an AI assistant. It is a tool for running your business. It is not a certification body, an accountant, a lawyer or an insurer.

3. Certification schemes and third party names

Graft'd is an independent product. We are not affiliated with, endorsed by, approved by or connected to NICEIC, NAPIT, ELECSA, Checkatrade or any other certification scheme, trade body or supplier named anywhere on this site or in the app.

Where the app helps you produce certificate paperwork, it is filling in a document with details you supply, using your own scheme registration. It does not issue certificates, does not confer any registration or approval on you, and does not submit anything to a scheme provider on your behalf unless we say so explicitly and you have set that up. Whether a certificate is valid, complete and correctly issued is a matter between you and your scheme.

4. Your account

• You must be 18 or over and using Graft'd for your trade or business.
• Keep your login details to yourself. You are responsible for anything done through your account.
• Tell us promptly if you think someone else has got into it.
• The details you enter, including any scheme registration number, must be accurate and must be yours.

5. Trials, founding membership and pricing

• Free trial: 14 days, no card required to start. If you do not subscribe, the trial simply ends.
• Founding membership: a limited number of founding places are offered at 35 per cent off the standard Solo and Business plan prices. That discounted rate applies for as long as your subscription runs without interruption. If you cancel and later come back, the founding rate does not automatically return.
• Price changes: we can change standard prices with at least 30 days' notice by email. A founding member's discounted rate is not increased for the life of that subscription.
• Beta: Graft'd is in active development. Features described as coming soon are intentions, not commitments, and may change or not ship.

6. Payment

Subscriptions are billed in advance through Stripe, monthly or annually depending on the plan you pick. They renew automatically until cancelled. We never see or store your card details.

If a payment fails we will retry and email you. If it is still unpaid after 14 days we may suspend access until it is settled. VAT is charged where it applies.

7. Cancelling and refunds

You can cancel at any time from your account settings or by emailing us. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for, and we do not pro-rata refund part-months.

If you are contracting as a consumer rather than for your business, you have the statutory right to cancel within 14 days of subscribing under the Consumer Contracts Regulations 2013. Ask us to start the service immediately within that window and you agree we may charge for what you have used. Nothing in these terms affects your statutory rights.

Before you cancel, export anything you want to keep. Section 8 of the Privacy Policy sets out how long we hold data afterwards.

8. Your data and your customers' data

The job, customer and business data you put into Graft'd stays yours. We process it only to provide the service to you, as set out in the Privacy Policy, which forms part of these terms. We do not sell it and we do not use it to train AI models.

For your customers' personal data you are the data controller and we act as your processor. You are responsible for having a lawful basis to hold it.

9. What you must not do

• Use Graft'd to produce documents you know to be false, including certificates for work that was not done or not inspected.
• Enter a scheme registration number that is not yours.
• Break the law, infringe someone's rights, or send unlawful or abusive messages through the app.
• Resell, sublicence or white-label the service without our written agreement.
• Attempt to reverse engineer it, scrape it, or interfere with its security or availability.
• Share one account across multiple businesses to avoid paying for seats.

We may suspend or close an account that breaches this section.

10. Intellectual property

The software, branding and content of Graft'd belong to Marvanova Ltd. You get a non-exclusive, non-transferable right to use it while you are subscribed. The documents you generate and the data you enter belong to you.

11. Availability

We aim to keep Graft'd running and will give notice of planned maintenance where we can. We do not guarantee uninterrupted availability, and we do not offer a service level agreement on these plans. Where the site or our marketing describes the app as working around the clock, that describes how it is designed to operate rather than a guaranteed service level.

Parts of the service depend on suppliers such as Stripe, Supabase, Vercel, Resend and Anthropic. If one of them has an outage, that part of Graft'd will be affected too.

12. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and given the price of the service, our total liability to you in any 12 month period is limited to the amount you paid us in that period. We are not liable for loss of profit, loss of business, loss of contracts, or for any loss arising from a document you sent, work you certified, or a decision you took on the basis of something the app produced. Section 2 explains why: those remain your professional responsibility.

You agree to keep proper backups of anything you cannot afford to lose.

13. Ending the agreement

You can close your account at any time. We can end or suspend it if you breach these terms, if payment fails and stays unpaid, or on 30 days' notice if we discontinue the service, in which case we will refund any period you have paid for and not used.

14. Changes to these terms

We may update these terms. If a change materially affects you we will email account holders at least 30 days before it takes effect. Carrying on using Graft'd after that means you accept the change.

15. General

If any part of these terms is found unenforceable, the rest still applies. Not enforcing something once does not mean we have given up the right to. Nobody other than you and us has any right to enforce these terms.

16. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the part of the UK where you live.

17. Complaints

Email apps@marvanova.com. We will acknowledge within two working days and aim to resolve it within 14.